Nous ne vendons pas les données
We do not sell personal information to advertising or data-broker companies.
Analytics optionnel
Google Analytics is loaded only after analytics consent is granted.
Demandes de confidentialité
You may contact us to request access, correction or deletion where applicable.
Important
The privacy rights and legal bases available to you depend on your location. This Policy does not reduce any mandatory data-protection right provided by applicable law.
1 Qui est responsable de vos informations ?
Fluxeo TV is responsible for deciding how personal information collected through this website and our direct customer channels is used.
In data-protection terminology, Fluxeo TV may act as the “controller” of personal information used for website operation, customer communication, order administration, subscription activation and support.
Contact du responsable
E-mail : support@fluxeutv.com
WhatsApp: +212 690-080387
Add the registered legal business name and postal address here when available.
2 Champ d’application de cette politique de confidentialité
This Policy applies when you:
- Visit fluxeotv.com or its public pages.
- Contact us through WhatsApp, Telegram or email.
- Submit a question through a website contact form.
- Demander un test gratuit.
- Purchase, renew or cancel a subscription.
- Apply for or use a reseller service.
- Ask for technical, billing or account assistance.
This Policy does not control how independent third parties process information through their own websites, applications, payment services or communication platforms.
3 Personal Information We May Collect
The information collected depends on how you interact with us. We may collect the following categories:
| Category | Examples | Pourquoi cela peut être nécessaire |
|---|---|---|
| Identity and contact data | Name, email address, telephone number, WhatsApp profile information or Telegram username. | To identify the customer, respond to messages and deliver support. |
| Données de commande | Selected plan, subscription duration, device count, activation date, renewal status and reseller-credit package. | To create, administer and support the requested service. |
| Données appareil et configuration | Appareil type, operating system, IPTV application, application version and reported error messages. | To provide setup and troubleshooting guidance. |
| Payment-related data | Payment method, amount, date, transaction reference, payment status and limited confirmation details. | To confirm payment, prevent fraud and maintain accounting records. |
| Communication data | Messages, questions, complaints, screenshots and support history. | To respond, resolve technical issues and keep an appropriate support record. |
| Technical website data | IP address, browser, device type, operating system, page visited, approximate region and timestamps. | For website security, fraud prevention, diagnostics and optional analytics. |
| Consent data | Your analytics preference and the date the preference was stored. | To remember and demonstrate your cookie and analytics choice. |
Please do not send passwords, complete card numbers, private wallet keys, identification documents or other unnecessary sensitive information through ordinary chat messages.
4 Comment nous collectons les informations
We may collect personal information:
- Directly from you when you contact us, place an order or request support.
- Automatically from your browser or device when you visit the website.
- From payment providers when they confirm whether a payment was completed, refused, refunded or disputed.
- From communication platforms when you choose to contact us through those platforms.
- From security and hosting systems that record website traffic, errors and potentially abusive activity.
We do not intentionally purchase customer profiles from data brokers.
5 Pourquoi nous utilisons les informations et bases légales
Depending on the applicable law, we may rely on one or more of the following reasons:
Contract and Pre-Contract Requests
We use information to respond to a trial or order request, activate a subscription, provide account details, process renewal and deliver support client.
Intérêts commerciaux légitimes
We may use limited information to secure the website, prevent fraud, investigate misuse, maintain service records, improve support and defend legal claims, provided those interests do not override your rights.
Obligations légales
We may retain or disclose information when necessary to comply with tax, accounting, court, law-enforcement or other binding legal requirements.
Consent
Lorsque nécessaire, nous nous appuyons sur votre consentement pour les statistiques optionnelles ou le marketing direct. Vous pouvez le retirer à tout moment sans affecter les traitements déjà licites.
Marketing Messages
We may send renewal or service-related notices where necessary to manage an active customer relationship. Promotional messages should be sent only where permitted by law, and you can ask us to stop sending them.
6 Payment Information
Paiements may be processed by independent providers such as card processors, PayPal, cryptocurrency services or other supported payment channels.
We normally receive limited information needed to match and confirm the payment, such as:
- Le montant et la devise.
- La date et le statut du paiement.
- A transaction or order reference.
- Le nom du payeur ou l’identifiant de compte fourni par le prestataire.
- Information relating to a dispute, refund or chargeback.
We do not intentionally request or store complete payment-card numbers, card security codes, private cryptocurrency keys or online-banking passwords.
Payment providers process information under their own terms and privacy policies.
7 Cookies, Local Storage and Google Analytics
Essential Storage
We may use browser storage that is necessary to remember security, interface or consent preferences. Disabling essential storage may prevent some website functions from working correctly.
Google Analytics
If you select Accepterer les statistiques, we load Google Analytics to understand general website use, such as page visits, device categories, approximate location, engagement and technical performance.
We configure analytics consent as denied by default. Google Analytics is loaded only after analytics consent is granted through the cookie banner or privacy settings.
We do not intentionally send names, email addresses, WhatsApp numbers, passwords or complete payment details to Google Analytics.
Your Choice
You may reject optional analytics and continue using the core website. You can reopen the Paramètres de confidentialité at any time and change your choice.
Change Analytics Preference
Use the “Paramètres de confidentialité” button in the contents menu or footer to review and change your analytics preference.
8 WhatsApp, Telegram, E-mail and Contact Forms
Lorsque vous nous contactez via WhatsApp, e-mail ou un autre service de communication, ce prestataire peut traiter votre profil, coordonnées, contenu du message, informations appareil et métadonnées.
Your message can also remain stored in the provider’s systems according to its own privacy and retention practices.
We use the information you send to:
- Answer questions.
- Provide trials and activation details.
- Résoudre les problèmes de compte, d’installation ou de paiement.
- Keep an appropriate customer-support record.
- Prevent repeated abuse or fraudulent requests.
Do not include confidential information that is not required for your request.
9 Quand nous partageons les données personnelles
We do not sell personal information to marketing companies or data brokers.
We may share limited information with providers that help operate the service, including:
- Website-hosting and security providers.
- Payment processors and financial-service providers.
- E-mail, WhatsApp, Telegram and communication providers.
- Analytics providers when you grant analytics consent.
- Technical contractors helping maintain systems or provide support.
- Professional advisers such as accountants or legal advisers.
We may also disclose information where reasonably necessary to comply with a binding legal request, protect users, prevent fraud, enforce our Conditions or establish and defend legal claims.
Providers should receive only the information reasonably needed for the relevant service.
10 International Data Transfers
Some providers used for hosting, analytics, communication, payment or support may process information in countries other than your own.
Lorsque la loi exige des garanties pour un transfert international, nous nous appuyons sur un mécanisme légal disponible, par exemple :
- An adequacy decision.
- Approved contractual safeguards.
- A legally recognized certification or transfer framework.
- Another transfer mechanism permitted by applicable law.
Contactez-nous pour plus d’informations sur le mécanisme de transfert applicable à vos données.
11 Durée de conservation des informations
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer service, accounting, fraud prevention and legal obligations.
Our intended retention approach is:
| Information | Typical Retention Approach |
|---|---|
| General enquiries | Normally deleted or anonymized when no longer needed, generally within 12 months after the last meaningful communication. |
| Dossiers client et abonnement | Kept while the customer relationship is active and for a reasonable period afterwards for support, disputes and record keeping. |
| Payment and accounting records | Retained for the period required by applicable tax, accounting and financial-record laws. |
| Fraud and abuse records | Kept for as long as reasonably necessary to prevent repeated fraud, chargebacks or service misuse. |
| Analytics consent preference | Stored until you change the preference, clear browser storage or the preference is refreshed. |
| Technical and security logs | Normally retained for a limited period unless required for investigation, security or legal claims. |
Actual retention may be longer where required by law, a payment dispute, an investigation or a legal claim.
12 Comment nous protégeons les informations
We use reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, accidental loss, misuse, alteration or disclosure.
Measures may include:
- Encrypted HTTPS connections on the website.
- Restricted access to customer and support information.
- Password and account-access controls.
- Security monitoring and abuse prevention.
- Updates to website software and dependencies.
- Limiting the information collected and shared.
No website, transmission method or storage system is completely secure. We therefore cannot guarantee absolute security.
You should protect your own credentials, avoid sending passwords in public messages and contact us if you suspect unauthorized access.
13 Your Confidentialité Rights
Depending on your location and applicable law, you may have rights to:
- Ask whether we process your personal information.
- Request access to a copy of your information.
- Correct inaccurate or incomplete information.
- Request deletion in certain circumstances.
- Request restriction of processing.
- Object to certain processing based on legitimate interests.
- Withdraw consent where processing relies on consent.
- Request portable data where the legal conditions apply.
- Complain to an appropriate data-protection authority.
To submit a request, contact support@fluxeutv.com and use the subject “Confidentialité Request”.
We may request reasonable information to confirm your identity and protect personal information from unauthorized disclosure.
Some information may need to be retained where required for accounting, fraud prevention, legal obligations or the establishment and defence of legal claims.
Complaints
Please contact us first so we can review the concern. You may also have the right to complain to the data-protection authority responsible for your location.
14 Children’s Confidentialité
Our subscriptions and reseller services are intended for adults who can legally enter into a contract.
We do not knowingly collect personal information directly from children for the purpose of creating paid customer accounts.
If you believe a child has provided personal information without appropriate authorization, contact us so we can review and, where appropriate, delete it.
15 External Websites and Services
Our website may contain links to social networks, communication platforms, payment providers, application stores or other external services.
We do not control the privacy practices, cookies, security or content of those independent services. Consultez leurs informations de confidentialité before submitting personal or payment information.
Opening an external link may allow that provider to collect information about your visit according to its own rules.
16 Modifications de cette politique de confidentialité
Nous pouvons mettre à jour cette politique lorsque notre site, prestataires, options de paiement, obligations légales ou pratiques de données changent.
La version révisée sera publiée sur cette page avec une nouvelle date de mise à jour.
Lorsque la loi l’exige, nous fournirons un avis supplémentaire ou demanderons un consentement avant d’utiliser les données pour un objectif matériellement différent.
17 Nous contacter À propos Confidentialité
Contactez-nous pour toute question, demande ou réclamation concernant cette politique de confidentialité ou le traitement de vos données.